courier collection fiasco | Dyson Community
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courier collection fiasco

  • October 1, 2024
  • 1 reply
  • 41 views

I have asked for a repair of my Dyson hot/cool tower and three times the collection courier DPD has not turned up. I have been asked by Dyson customer service to  reschedule for a FOURTH time. Is there a way to bring the machine to Peter Jones in London for example to get it repaired there? It’s out of warranty and I’m paying for the repair service. I have had to call customer service 10 times already. They are no use.

Best answer by Jack

Hi @Josephine,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2027 replies
  • Answer
  • October 2, 2024

Hi @Josephine,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.


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