Dyson’s email support claims that returns cannot be dropped off at Purolator depots, and that they can only be picked up. This contradicts what is posted on https://www.dysoncanada.ca/en/inside-dyson/terms/delivery-details where it says return packages can be dropped off at a depot. I don’t have the luxury of sitting around all day for Purolator, who often chooses not to come even when scheduled. I am extremely frustrated and upset. I have been ignored by the email support team when I have pointed out this contradiction with the website. I would appreciate if SOMEONE would actually explain to me why all of the sudden I can’t drop off to Purolator for returns when the website clearly says that it is allowed. It feels like Dyson is purposely running me in circles so that I can’t make a timely return so that no refunds will have to be made. See photos attached for email telling me no drop offs, and website where it says drop offs are allowed. I am so beyond frustrated with Dyson right now.
