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V11 issues

  • September 2, 2024
  • 1 reply
  • 107 views

When working I love how well my V11 works. But I have had a replacement ($200 approx) of the main motor/body and the same issue is recurring around a yr later. It decides the airway is blocked even though I have emptied and cleaned the entire machine.  Anyone else have these issues?  I don’t know what to do. I don’t want to chang vacuum brands but I’m not paying for another motor 

Best answer by Jack

Hi @Cindy W,

Thanks for getting in touch to let us know about this. For support, you'll need to talk directly to our Dyson Customer Care experts in your region. As you’ve already cleaned your machine’s filter unit and checked it over for any blockages, it doesn’t sound like we’ll be able to resolve this for you via the Dyson Community. 

So we can help get you up and running again as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2008 replies
  • Answer
  • September 6, 2024

Hi @Cindy W,

Thanks for getting in touch to let us know about this. For support, you'll need to talk directly to our Dyson Customer Care experts in your region. As you’ve already cleaned your machine’s filter unit and checked it over for any blockages, it doesn’t sound like we’ll be able to resolve this for you via the Dyson Community. 

So we can help get you up and running again as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!


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