My HP09 is displaying a warning symbol and is non functional. As luck would have it, Dyson customer care says their systems down due to technical issues and that it will be down for an undetermined amount of time and that they cannot process a mail in replacement. Their suggestion is that I drive over an hour away to drop off the unit for service - not only does that amount to four hours of my time driving there to drop it off, drive back home, then drive back to pick it up a couple days later, then drive back home again to potentially resolve things, but my state and the surrounding states were just hit by a hurricane and the roads in some areas still aren’t safe to travel on. In any event a Dyson Support Supervisor promised me I would get a callback from a Dyson Support manager to work out other service options (after being on the phone for three hours only to get no where) - It’s been 7 days and nothing… Not an email, no call, obviously no voicemail - nothing. Who can I contact that can actually do something because every time I talk to Dyson Support (for the USA), they say I have to wait for a manager to resolve their system issues but no one is available even if I wait 30 or more minutes on hold to speak with one. This level of service wouldn’t be acceptable for a $50 off brand purifier, let alone a purifying heater that retails around $800 or more (this situation is even more abhorrent given I currently own 8 mostly current generation Dyson products and previously owned several older model products and have experience a severe decline in service over the years for what is marketed as a “premium/luxury” product). If a moderator is on here please reference case number 41841725 and let me know if there are any next steps to take here. Thanks in advance everyone!