Hi,

Having ordered a new cordless handheld vacuum - V10 Clean- that I received the following day, i was unable to use it as the battery would not charge.

I called the customer support line, took part in a video call to Identify the issue and following this agreed that I would be sent a replacement unit, I was advised this would be dispatched for exchange with the faulty and unused product.

I’ve called and emailed a number of times and always get fobbed off with the same answer, it is be processed.

i have no confidence at all that I will receive a replacement any time soon.

Any suggestions out there on who to contact differently to the standard customer service number?

a frustrated customer -thanks