I have cleaned my v7 filter several times, and was overdue for another cleaning. When I took it out and ran it under water nothing happened. The filter was clean and it definitely should not have been. At the same time it stopped charging and there is a blue light only if I dock it and pull the trigger. Then it runs a few seconds and stops while the trigger is still depressed. I changed the battery, thinking that was the issue. Nope. Any suggestions?
Best answer by Jack
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I should have been clearer. Water couldn’t have been the problem because I used a second clean filter once it started pulsing.
The battery is new. When I put the vacuum in the dock the light stays out. If I pull the trigger and keep it pulled while it is connected, the blue light goes on (indicating that there is current) and the machine runs for a few seconds before it stops, at which point the blue light begins to flash. I can let go of the trigger and repeat the process indefinitely.
+7
Hi
Thanks for letting us know about this.
From what you’ve described it would be best to speak directly to our Dyson Customer Care experts in your region, as we’ll need to run you through some more detailed diagnostic checks to pointpoint the cause and resolve the issue.
The quickest way to get in touch is to visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a live chat conversation with our Customer Care team.
We'll look forward to speaking with you and getting this resolved!
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