I am a very happy user of a Dyson v7. I recently moved to Hawaii (the Big Island) and the battery in my v7 died. In the past, I’ve been able to get replacement batteries online, but this time after waiting over a week I got an email that said “for reasons beyond our control” my order had been cancelled.
I did an online chat with customer service, who placed the order again for me. The agent said it was a payment problem, but that’s unlikely. I used a totally different credit card for the new order (it has about $50,000 of available credit). Again, the order was automatically cancelled.
The agent said I should just pick up a new battery at a Dyson store, but the nearest store is 2,500 miles away. Then they said I’d just have to use a different address -- but that makes no sense. I regularly receive packages shipped by UPS, Fedex, and USPS. I don’t *have* another address. My neighbors’ addresses all look exactly like mine (but with different numbers) so it seems unlikely that would make a difference.
I like this vacuum enough that I’d just buy a new one if that was my only option, but I’m not going to buy one if I’m just going to get stuck with a deceased battery that I can’t replace.
Has anyone succeeded in getting a battery replacement in Hawaii? I can’t think of any other reason why they can’t ship it to me and the agent couldn’t give me any more information.
