Hello,

I’ve seen many threads on bad experiences recently with Dyson customer service and sadly I’m not the only one. I own a Dyson vacuum, air purifier and recently purchased an air wrap in May 2024. My air wrap had intermittent power issues despite regular maintenance and I contacted customer support. Once I completed troubleshooting, they claimed my product was registered under someone else and required proof of receipt which I supplied. I was told “24-72” business hours which equates to 3 to 9 business days (opened 10/10).  On 10/21, I asked for an update and they escalated to back office. On 10/28 (12th business day) I asked for next steps and was told another 24 to 72 business hours!! At this rate, I’m not confident I’ll have a usable product by the new year. I’m reverting back to my under $100 hair dryer and have lost all faith in Dyson products and service. 
 

Is there a real person I can talk to and resolve this in a timely fashion?