Good afternoon, 

We had ordered the Dyson V15 back in June. About 2 weeks ago, the vacuum started to turn on/off sporadically. It was not pulsating. I followed the care instructions and support information provided online. Cleaning, charging, changing filter. This did not solve the problem. I called the help-line for assistance. They said my options are to obtain a replacement body, which was/is currently out of stock. Or, to mail in my current device and then upon receipt, a new one will be mailed to me in 11 to 18 business days. Either option would leave me without a vacuum for an extended amount of time.

This entire situation is odd to me. Firstly, I have severe asthma, that is the entire reason for purchasing this product. My purchase only took 3 days to arrive but now I have to wait over three or more weeks for a replacement? This is three or more weeks that could result in breathing issues/asthma attack. 

My phone call with your help-line was not helpful. It made me question their authenticity and the authenticity of my product. I had to repeatedly ask for a manager and was ignored the multiple times. It took me stating that I would not end the call until I spoke with a manager. When I was finally given the “manager” he refused to provide me his name, employee ID or his official job title. The email he provided me to reach out to was also an invalid address. I also asked for their version of the phone call. The “manager” said he would send that over to me once our conversation has concluded. I never received that. I, thankfully, have a recorded version myself on my cellphone. I have never had such a horrible experience like this before. I had higher expectations for this brand. 

This experience, has left me no longer wanting to purchase another Dyson product. Prior to this I had been very pleased with the product and was going to purchase more. 

Hopefully you can help me resolve this issue.