How do I get in touch with a Manger in dyson support? | Dyson Community
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I am reaching out here because Dyson support has poor customer service, and hopefully, someone in the community has a solution.

Every time I call and ask to speak to a manager, the call drops when I am getting transferred. I decided to go in-store, thinking that a store near me would have an update on my repair and that they would reach out to me by the end of the day. I never got a phone call or email… I emailed the Dyson email and they said my case would be forwarded to the escalation team but never got an email back and it has been days.

This support is awful, and they are all just pointing fingers at each other because I honestly don’t think they have a solution to my lost fan. 

If anyone has an idea how to actually get in touch with someone high up in support, please let me know; this level of support is awful.

Hi ​@Jake1,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.
 

Today is 1/20. I am very frustrated with Dyson and will never buy again. I bought an Airstrait and returned it on 12/2. You received it on 12/9. It was unopened. I called because I did not receive my refund by end of month. I had bought another and received my refund in 2 weeks. I was told it had to be escalated and was a case number. I was told to call back, really? Then I got an email saying we received your return on 1/10. I put it in dispute. I called today and same thing, It has be escalated and was given a case number. I was told I should have a refund in 7-10 days. It would be 1/31. Really? Dyson doesn’t know how to treat their customers. The item was $423. I’m glad it is in dispute.

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