When an order is accepted by Dyson, we aim to deliver it within the timescales outlined during checkout. This is confirmed by email once the order has been dispatched. This email also contains information on the chosen delivery method, either through a local courier service or via the local postal service. For order delivered using a local courier, this email will also contain tracking information. Those orders delivered through the local postal service; please check the Terms of Delivery for a confirmation on the timescale.
Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. This will also be confirmed in the confirmation email received at dispatch.
If you believe your delivery has been delayed, missed or it hasn’t arrived when you expected it to, here is what you need to know.
There are several factors in which impact this delivery timescales. Unforeseen service disruption with the courier, a higher than usual demand on their service or even seasonal purchasing.
If you have received tracking information, the best course of action is to visit the courier’s website to establish if there are any current service disruption in your area. Should there not be an update, further information should be sought from the courier in the first instance. They will be able to provide real time information, check on progress, location of and even rearrange the delivery.
If you are expecting an order to arrive through the local post service and it hasn’t been delivered within the time set out in the Terms of Delivery, please contact our local team directly. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a conversation using your preferred contact channel.