Last Sunday (July 9th) I purchased a Dyson V15 Absolute direct from the dyson.com website. I thought I was getting a pretty good deal despite spending so much on a vacuum cleaner. Anyway, I received my UPS tracking number that showed delivery on the 14th, but then it was moved to July 13th. This usually happens since I live in a large city and we get deliveries from the major hub areas relatively quickly. In fact, the shipment made it to Houston on the 12th fully ready to make it my way the next day. But that’s the last movement its seen. It missed the delivery day (Thursday), it missed the original delivery target (Friday), and it’s gone through the weekend with zero movement. So yesterday I call Dyson asking for assistance. They tell me they can’t contact the shipper (UPS), and that I would have to. Doesn’t make sense since when I called UPS they said that the shipper has this locked so no changes can be made. Whatever, at this point I would rather get a reorder started. So I asked the person on the phone from Dyson if they can just process a reshipment instead since I don’t think this is coming my way. She says she has to check with some administrator, but comes back and says that they can do this, will get it started, etc. Great, looks like I should get what I ordered maybe this week instead of last. So I check my email this morning and no notice of anything processing/shipping my way. I decide I will try contacting UPS to find out if they can locate this shipment. After an hour trying to get through their ridiculous automated system they basically tell me they consider it lost in shipment and I have to open a claim. So I call Dyson to find out what the issue is why I don’t have any notice of a replacement order yet. I am told that it could take 48 hours or more before they complete their form (?) or something. This is getting worse and worse. So now after being told I have to do all the legwork to deal with UPS (who I wouldn’t have used if given the option), I now have to wait until some paperwork is handled at Dyson. So I ask if I can just cancel the order entirely. Sure! That will be another authorization form (?) and will take 7 - 10 days to complete. What a god damn joke! What kind of operation is this?
The kicker is I got an email saying my warranty began on July 15th and it ends next July 15th--FOR A PRODUCT I DON’T EVEN HAVE IN MY HAND!!!
I am never purchasing another Dyson product again. I will let my friends and family know to never consider Dyson products. I am currently out over $700. Well, correction, my credit card company is about be notified that Dyson stole over $700 from me by failing to deliver what was ordered.