Ordered once, charged twice - Order now delayed. Can anyone help? | Dyson Community
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Ordered once, charged twice - Order now delayed. Can anyone help?

  • 11 July 2023
  • 3 replies
  • 162 views
K

I placed my first, and probably last, order with Dyson on Sunday for delivery on Monday. I received an email on Monday saying the delivery was delayed. I don’t have a problem with that. But so far today I have heard nothing and have had no response from Dyson on WhatsApp. I find using the telephone very difficult and always prefer a live chat option.

To add insult to injury I’ve also been charged twice!!!

An absolutely awful experience, I really expected better. 

 

(Moderation Edit - Title Updated to better reflect topic/prompt community engagement)

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Best answer by Anonymous 12 July 2023, 13:08

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3 replies

A

WhatsApp isn’t an instant messaging service like we think it is. Your message will get assigned to someone at Dyson or placed in a queue. They’ll reply when they get around to your message. 

Calling would be faster, but as that isn’t an option for you, you’ll have to wait for someone to reply.

No really sure why they’d charge you twice. I’d be interested to hear what their excuse was!

A

Hi @KBBBBBBBBBB 

We appreciate you informing us about this. I can only apologise for the experience you have thus far as we constantly strive to provide the greatest levels of service. I'll see to it that the appropriate departments see your comments. You won't likely be charged twice for the same order. You will only ever be charged twice if you place your order twice. I would advise you to carry on your interaction with our customer service specialists if you have already done so. They are in the best position to assist you further and have the authority to address the majority of problems without the need for further escalation.

Best wishes,

K

Hello Chad,

Thanks for your reply. The double charge was down to PayPaypal not Dyson so my apologies for mentioning that. My main grievance with Dyson.co.uk is the difficulty in contacting customer service directly, by that I mean a real person. I have difficulty using the telephone and also hate the many menus etc. telephone calls involve. I always use some sort of Live Chat where available. For example my problem with PayPal was resolved that way in 10 minutes. 

I think we are all used to almost instant results and responses on the internet, there really is no excuse in this day and age for anything less than that. I’m surprised a high tech company like Dyson doesn't offer a faster response.

The machine, a Dyson V8 took 3 days to be delivered but I can live with that. It is a lovely machine and very easy to use, you just need to make customer service as efficient. As you say “Our mission is simple. Solve the problems others ignore”.

Thanks again for your response.

 

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