I called Dyson and tried live chat x3 and I am still left dissatisfied and so just thought I would send an email to let you know Dyson tech fares in real life.
I was interested in purchasing the accessories for long Airwrap at €165. Input into basket and didn’t purchase I was going to investigate discount with Revolut which I had read about. Anyway the next day I received several emails with content saying something still in my basket and get €15 off of purchase today. I was tempted and put the promo code in but no discount came off. I spent time trying it several times logged on to chat who wanted me to send a screen shot of the offer but to do this I needed a ‘paper clip’ to appear on the chat. I tried this for ages and ages nothing happened so I gave up - this is what I mean when saying tech issues.
Next day same thing o received another plethora of emails with discount code tried again nothing got onto chat same as before I tried with different device - nothing. I tried using different browser - nothing. Today I called the Dyson number got through and call centre staff seemed interested in my problem but then he couldn’t find the accessory pack I wanted to buy! and I had spent too long on the call and needed to get on as was in car and needed to drive!
Appalling string of failures from a company who prides itself on technology!
Be the first to reply!
Reply
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.