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Terrible customer service

  • February 14, 2025
  • 1 reply
  • 86 views

So I purchased a refurbished V11 and it came with the wrong head.

I called customer service and they asked me to send it back to be replaced. I did and I’m still waiting for my replacement. Customer service tells me that the exchange process can take up to 18 business days to be processed. 
Add that to the full week it took the shipping to send my V11 and probably another week to get the new one, that means I’ll be between 4 and 6 weeks without my vacuum!

At this point, just refund me and let me go to the store to buy one. Oh wait, there’s no refunds on refurbished products 🤦🏻.

 

Come on Dyson, you can do better than that! 

Best answer by Jannat

Hi ​@ercarrasco,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

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1 reply

Jannat
Community Moderator
  • Dyson Community Moderator
  • 76 replies
  • Answer
  • February 15, 2025

Hi ​@ercarrasco,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.


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