I ordered a battery 6 weeks ago, and it has still not yet arrived. I tried the dyson phone and chat several times over last couple of weeks but gave up after being held in queue for 40-50 mins or ghosted on the chat. On one occasion I got someone rude on the phone who told me he couldn’t help and then ended the call. I actually managed to connect with a dyson chat person who said they were ‘looking into it’ and their ‘team’ would investigate and email me within 2 days. That was over a week ago, but so far no message. I am exasperated. Can anyone out there shed some light on this please? Is it possible to find out where a missing order is? I just want the battery.
A
Hi
Email Support- askdysonus@dyson.com
Phone support- 1-866-693-9766
Our helpline hours:
8:00am to 8:00pm CST Monday to Friday
9:00am to 6:00pm CST Saturday
I am in the UK, so a US telephone number probably doesn’t work for me. As I mentioned, I tried the Dyson telephone and chat helplines over here, but have not had any help from them. I also tried the wattsapp link and got a reply that it is no longer in use. It seems like the company ghosts it’s customers when they need help, and I would be prepared to believe that threads like this are even moderated-out of the community site. I have bought various Dyson products for ca.20 years, but now I am thinking of buying a new vacuum cleaner from a different manufacturer. I also feel it would my social duty to warn other consumers to beware the battery lifespan and appalling customer service.
Reply
Create a community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.