I had a really strange experience with online chat support.
I initially reached out to technical support to troubleshoot an issue, but they were unable to resolve it, which was fine. I then asked if I could schedule a repair appointment, as I remembered being able to do so through email in the past. The support agent told me to wait 24 hours with a ticket number. After 24 business hours, I contacted them again, and this time they asked me to wait 7-10 days before reaching out again. During this chat, they requested my name, address, email, and product receipt.
I found this very odd. Why were they constantly delaying the appointment scheduling?
Rather than continue waiting, I decided to check Dyson's website and discovered that I didn’t need to schedule a repair at all. I could simply visit a service center directly without needing an appointment (https://www.dyson.com/support/repairs-and-servicing-information).
I hope Dyson investigates what these online chat support agents are doing, as it doesn’t seem like they’re truly trying to help customers.