Will spare parts orders to Ireland incur a customs charge? | Dyson Community
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Will spare parts orders to Ireland incur a customs charge?


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I want to buy a spare filter for my Dyson v15 detect.  I live in Ireland.  Will I be charged for customs?

(Moderation edit - title updated)

Best answer by Jack

Lourda wrote:

Great thank you!

when I selected filter for v15 on website, this came up:

Will this filter work for v15?

Hi @Lourda,

Thanks for checking in with us on this! Yes - this is the correct filter for your Dyson V15 Detect™ vacuum, it’s a part shared with the Dyson V11™. I’ll pass this feedback along to the website team for you, as I appreciate the labelling could be a bit clearer.

Hope this helps!

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7 replies

  • 0 replies
  • December 4, 2023

@Lourda There shouldn’t be a customs fee if you order direct from the Dyson Ireland page.


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  • Author
  • Novice Member
  • 5 replies
  • December 6, 2023

Great thank you!

when I selected filter for v15 on website, this came up:

Will this filter work for v15?


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2056 replies
  • Answer
  • December 7, 2023
Lourda wrote:

Great thank you!

when I selected filter for v15 on website, this came up:

Will this filter work for v15?

Hi @Lourda,

Thanks for checking in with us on this! Yes - this is the correct filter for your Dyson V15 Detect™ vacuum, it’s a part shared with the Dyson V11™. I’ll pass this feedback along to the website team for you, as I appreciate the labelling could be a bit clearer.

Hope this helps!


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  • Author
  • Novice Member
  • 5 replies
  • December 7, 2023

Brilliant!


DavidTaylor
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  • Community Superuser
  • 194 replies
  • December 7, 2023
Jack wrote:
Lourda wrote:

Great thank you!

when I selected filter for v15 on website, this came up:

Will this filter work for v15?

Hi @Lourda,

Thanks for checking in with us on this! Yes - this is the correct filter for your Dyson V15 Detect™ vacuum, it’s a part shared with the Dyson V11™. I’ll pass this feedback along to the website team for you, as I appreciate the labelling could be a bit clearer.

Hope this helps!

 


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  • Author
  • Novice Member
  • 5 replies
  • December 14, 2023

I ordered the filter but it won’t fit!! Am I doing something wrong??


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  • Author
  • Novice Member
  • 5 replies
  • December 15, 2023

I’ve just discovered it’s a V12 I have! 🤦‍♀️


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