Hi @jbtayloreves,

Welcome to the Dyson Community! 

We’d always defer to the carpet manufacturer’s recommendations here, as they’re best-placed to recommend the correct way to care for their flooring product.

As you’ve mentioned, the Dyson V12 Detect Slim vacuum includes a motorised brush bar which runs continually in use, and we don’t current manufacture a compatible passive suction floor tool for this machine. The motorised brush bar plays a key part in effective performance on hard and carpeted floors.

I’m sorry I don’t have better news for you in this instance.

Hi Jack

On your website against this product it specifically quotes the below on the page for the V12:

‘The power to clean anywhere’

‘Lightweight, versatile Dyson cordless technology weighing just 2.2kg - for easier cleaning on all floor types’

This therefore seems to be false advertising, as I bought this vacuum specifically because it says ‘anywhere’ and ‘all floor types’ on the purchase page.

For over £500 I now have a redundant vacuum cleaner, and the carpets I have (wool loop) are very common and are not unusual in any way and you have advertised this product in a misleading way which breeches trading standards (as below).
 

I would appreciate if someone can contact me asap to discuss next steps as soon as possible to resolve.

See detail below: 

The Consumer Protection from Unfair Trading Regulations mean you cannot mislead or harass consumers by, for example:

• including false or deceptive messages
• leaving out important information

Can you please suggest k

Hi @jbtayloreves,

If you’d like to discuss your concerns further, you’re very welcome to chat directly to our UK Customer Service team. 

Please visit Dyson.co.uk and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

If you’d prefer, you can call our UK Helpline on 0800 298 0298 (available from 8am-8pm Mon-Fri, and 8am-6pm on weekends).

We'll look forward to speaking with you!

Good evening,

I have also found myself in a similar predicament as ​@jbtayloreves recently as I found to my surprise that there was no attachment suitable to clean my newly installed wool carpet. None of attachments that comes with the V12 slim are suitable. How can a product this expensive not have the most simplest of attachment?/ have a motorised attach That can be disabled (the motorised element) as and when needed?

What can Dyson do to rectify this?