Counterfeit Dyson machines
Fake vendors are ripping off technology that can take years to develop and rigorously test. At Dyson we work actively to combat the serious issue of counterfeit machines. We’re aware of a number of imitation versions of our technology, and our priority is to protect our users against the possibility of unknowingly buying machines being advertised as genuine Dyson.
We have a full-time global team working to protect shoppers from the risks posed by counterfeit products and fake websites. We work closely with law enforcement bodies to protect shoppers, and take legal action against people involved in the manufacture and distribution of counterfeit Dyson machines.
How can I ensure I’m buying a genuine Dyson product?
To ensure you’re purchasing genuine Dyson technology, order directly from Dyson – either via Dyson.com or from a Dyson Demo Store – or through one of our approved retail partners.
Why can counterfeit Dyson machines be dangerous?
Counterfeit machines are not manufactured in controlled Dyson environments that are designed to ensure the quality and safety of our products. They’re often cheaply made, and don’t provide the same stand-out experience as a genuine Dyson machine. They haven’t been tested to our usual high safety standards, and components and measures used to safeguard our machines are usually omitted - so they may not be safe to use.
For this reason, we do not recommend you use counterfeit Dyson products.
Counterfeit dealers will try to convince shoppers that they’re selling genuine Dyson products by -
- Not using images of the product they are actually selling (and hiding behind official Dyson imagery)
- Offering a discount on the prices offered by Dyson (but sometimes not low enough to raise suspicion)
- Claiming that they are selling “original” “authentic” or “genuine” products
- Claiming that the product is genuine because the serial number - cloned from a genuine product - can be registered on Dyson’s website.
Have I bought a counterfeit Dyson machine?
The individuals behind counterfeit products go to great lengths to make sure they look as genuine as possible. It’s often only once the machine has been used that a user will become suspicious.
Counterfeit Dyson machines are very difficult to spot: They appear nearly exactly the same as the genuine Dyson machine - from the logos on the machines to the packaging they’re delivered in. Counterfeit Dyson machines even include copies of Dyson’s serial number stickers and Dyson warranty cards. Their external appearance is where the similarities end.
Common things to look out for which are likely to indicate you have purchased a counterfeit include:
- Poor quality manufacturing finish (for example, misapplied Dyson logos, uneven joins in materials, scratches on the product or rough or uneven edges)
- Poor quality packaging materials
- Typos on the product, the packaging or the documentation enclosed in the packaging.
If you’re concerned the machine you’ve bought may be a counterfeit, please speak directly with Dyson Customer Care in your region for further guidance.
How do I report a machine I’m suspicious may be a counterfeit?
We’re not able to service counterfeit machines as they aren’t made by Dyson or with genuine Dyson parts. Neither will we be able to offer you a refund for the counterfeit product you may have purchased.
In some circumstances, we may be able to provide support to owners who have purchased counterfeit Dyson machines to help them get their money back.
For further support or advice please visit Dyson.com and click ‘Support’ to get in touch with the Dyson Customer Care team in your region.