Can I use my Dyson cordless vacuum cleaner if I relocate abroad/overseas? | Dyson Community
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We’d always recommend purchasing your Dyson cordless vacuum in the country where you intend to use it. This ensures we’ll be able to support you if a repair or replacement parts are ever needed under your Dyson guarantee.

If you’re planning on relocating abroad/overseas and thinking of taking your current Dyson cordless vacuum with you when you relocate, here’s what you need to know:

There should be no issue with using or recharging your Dyson cordless vacuum in your new country of residence, but we would strongly recommend purchasing a compatible replacement Dyson charger assembly locally to be compliant with the regional plug socket design.

You can purchase replacement Dyson charger cord assemblies direct from Dyson.com.

Please note, we can't ship machines or spare parts outside of the country of purchase, so we’d recommend waiting until you’ve relocated to place your order for delivery locally.

I’m moving to Australia and it is 240v, but different socket. Am I able to purchase a charger in Australia instead of using an adaptor?

I’m moving to Australia and it is 240v, but different socket. Am I able to purchase a charger in Australia instead of using an adaptor?

Hi @Roseiz, 

The short answer is yes. You won’t be able to use your charger that came with your Cordless vacuum, but you can purchase a charger in Australia, that is compatible with your machine, and will safely charge your machine without running any risk of over- or under-charging your unit. You can find the charger available on their website here. Simply select your machine from the on-screen options and proceed through to view the charger. 

Thanks, 

Stuart

😀 That’s great news thank you Stuart! 

This answer is relatively clear, but I have a follow-up question because my circumstances are different.

I intend to purchase the Gen5Outsize from Home Depot because I have an unused account with them that I want to keep active.

However, I intend to use the machine in Thailand. Dyson Thailand sells the Gen5Detect model, but does not seem to sell chargers as they are not listed on the cordless vacuum accessories page.

Standard Thai voltage is 220v 50Hz. Many/most Thai outlets accept American plugs, so I am unconcerned about plug shape and only concerned about voltage.

Will I be able to use the American charger in Thailand? If not, how/where can I purchase a compatible charger? (And why isn’t the charger input voltage listed in the product specs at Dyson.com or even in the user manual?)

Thank you.

@rsskga. There a blurred line here. If by using a converter or adapter the vac malfunctions, it may not be covered, although it might work fine. Have you tried calling/messaging Dyson Thailand? Some times their stock is different online vs store. 

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