Hi guys.
I am a new user, I bought an HP00 air purifier and when I try to add it within the Dyson app (when entering the serial number) it tells me that it is wrong and I cannot add it, when chatting with support. Ivo tells me that there is a problem with this equipment but they do not give me a solution.
Does anyone know how I can solve this?
Thank you.
Best answer by Stuart
Hi
Welcome to the community đ!
As none of our other members have stepped in with an answer yet, I thought Iâd reply.
Iâm sorry to say, but the HP00 doesnât have any connectable features, meaning that it cannot be controllable through the Dyson App.
While later models of the series are able to be added to the App, even though they canât be controlled, this is only to review the warranty data.
Unfortunately, there isnât anything that can be done to enable the App features on this version.
Stuart
+13Hi
Welcome to the community đ!
As none of our other members have stepped in with an answer yet, I thought Iâd reply.
Iâm sorry to say, but the HP00 doesnât have any connectable features, meaning that it cannot be controllable through the Dyson App.
While later models of the series are able to be added to the App, even though they canât be controlled, this is only to review the warranty data.
Unfortunately, there isnât anything that can be done to enable the App features on this version.
Stuart
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