Hi guys.
I am a new user, I bought an HP00 air purifier and when I try to add it within the Dyson app (when entering the serial number) it tells me that it is wrong and I cannot add it, when chatting with support. Ivo tells me that there is a problem with this equipment but they do not give me a solution.
Does anyone know how I can solve this?
Thank you.
![](https://uploads-eu-west-1.insided.com/dyson-en/attachment/00e10c8d-3b3e-4f2b-819c-04c9b610f56a.jpg)
![](https://uploads-eu-west-1.insided.com/dyson-en/attachment/1993f0e9-fb5e-48c2-b8e7-e3d5627a0bd7.jpg)