My WiFi enabled air purifier was responding to Alexa voice commands, but returns unresponsive sometimes now. This occurs also when using the Alexa controls on my phone. It can take more than one try to work.
The mydyson app works ok, eliminating my network as the cause.
Voice control to all other devices work well. Eliminating Alexa as the cause.
This appears to be a fault at Dyson servers.
Best answer by aastha.27
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum.
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your air purifier fan available with you. If a replacement or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
You’re welcome to reach out to us at the Dyson community if you need further advice or support at any point!
Hi
Welcome to the Dyson Community! Thank you for bringing this to our attention.
Alexa continually improves its natural voice recognition the more it is used. Over time, ease of use will enhance; however, certain utterances and commands may need to be formatted specifically for Alexa to recognize them. For instance, instead of saying "Alexa, turn on oscillation mode," try asking "Alexa, turn on oscillation." This approach can work with other commands as well.
You can find more detailed information about Dyson Alexa Voice Control here: https://www.dyson.co.uk/support/voice/amazon-alexa
Alexa says the device is not responding, even to a simple command like fan on or fan off. But was responding in the past.
Is your comment hypothetical or have you succeeded in operating using Alexa reliably.
Have you contacted with your IT personnel on this issue
Having said that saying turn fan on and off is working now, even though in Alexa routine the command is fan on or fan off. Saying temperature up or down increments temperature successfully. Any suggestions for the command for switching between cooling and heating?
Lasted 6 days. This morning fan unresponsive taking four or five asks before responding to voice commands. Dyson app works OK.
It's not just you. I have been having exactly the same problems with both Alexa and Google Home, while the Dyson app on both iOS and Android still work, leading me to strongly suspect Dyson's cloud services. This is not a voice recognition problem.
Dyson, please acknowledge the issue and fix this!
I believe the process is as follows
Voice Command > Alexa > Request to Dyson > Processed by Dyson > Sent by Dyson to device > Alexa gets confirmation and says (eg) OK.
Implying it is a Dyson issue
I’ve had the same issue since a few days ago. I thought it was my problem. My Dyson purifier is linked to Alexa app. If I open the Alexa app and find the device, I can turn it on or off from the Alexa app with significant delays but it’s working. However, with voice control, it’s always “xxx is not responding”. I tried to remove and add the device back, tried to disable and enable the Dyson skill, tried to unplug and replug the device… none of them worked. I really hope this can be fixed soon.
I’ve had the same issue since a few days ago. I thought it was my problem. My Dyson purifier is linked to Alexa app. If I open the Alexa app and find the device, I can turn it on or off from the Alexa app with significant delays but it’s working. However, with voice control, it’s always “xxx is not responding”. I tried to remove and add the device back, tried to disable and enable the Dyson skill, tried to unplug and replug the device… none of them worked. I really hope this can be fixed soon.
Yep, I've tried those same steps and had the same results.
I'm here after searching for people having the same issue, it was working and now it says device is unresponsive.
Dyson this needs to be fixed!
Hi
Welcome to the Dyson Community! Thank you for bringing this to our attention.
Alexa continually improves its natural voice recognition the more it is used. Over time, ease of use will enhance; however, certain utterances and commands may need to be formatted specifically for Alexa to recognize them. For instance, instead of saying "Alexa, turn on oscillation mode," try asking "Alexa, turn on oscillation." This approach can work with other commands as well.
You can find more detailed information about Dyson Alexa Voice Control here: https://www.dyson.co.uk/support/voice/amazon-alexa
We've been using Dyson for years, this problem is not caused by commands of alexa, it is simply a technical issue coming from dyson's side, whether it's a server or skill, but definitely not from users side.
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum.
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your air purifier fan available with you. If a replacement or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
You’re welcome to reach out to us at the Dyson community if you need further advice or support at any point!
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