I have never encountered a more frustrating and disappointing customer service experience than with Dyson. I am absolutely appalled by Dyson's customer service, and I feel compelled to warn others about the nightmare I’ve experienced. Here’s why I will never buy from them:
First, Dyson claims to have an exchange policy, but they completely disregard it. After providing all the necessary documentation and following their instructions to the letter, they refused to honor the policy without any valid explanation. It feels like they’re actively trying to avoid taking responsibility.
Every time I follow up, I get a different representative who either doesn’t bother to read the email thread or genuinely tries to avoid helping. It’s clear that they have no real desire to resolve anything. If you manage to speak with someone, be prepared for them to patronize you and placate you with empty promises. It’s so frustrating, especially when you’re already dealing with the inconvenience of their faulty products.
On top of that, the customer service calls are taken in a call center overseas, where there’s constant background noise, laughter, and yelling. It’s hard to take them seriously when the call center environment feels so unprofessional and chaotic. They’ll claim they’re transferring you to a manager, but in reality, you just get another person who does nothing to help.
I’ve asked repeatedly for a callback, but Dyson can’t even be bothered to follow through with that. And don’t even get me started on the issue of proof — I have solid proof that my item was delivered to their warehouse, but they continue to ignore that and refuse to honor the exchange. To make matters worse, it’s obvious that they use AI to generate emails instead of actually looking into your case. The responses are impersonal, generic, and downright insulting.
At the end of the day, Dyson has essentially stolen from me, and based on my experience, they are actively defrauding customers by not honoring their own policies.
I would warn anyone thinking of buying from Dyson to think twice — this company this company has the absolute worst customer service I’ve ever encountered. It’s the kind of experience that makes you question if they even care about their customers at all. Do yourself a favor and avoid this company.
