Why won't my Dyson 360 Vis Nav robot return to its dock? | Dyson Community
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Jack
Dyson Community Manager
3 years ago
Question

Why won't my Dyson 360 Vis Nav robot return to its dock?

  • February 27, 2024
  • 3 replies
  • 241 views
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Hi. We have just bought a Vis360 but it can’t seem to dock. We have followed all instructions correctly . It goes back to dock and then manoeuvres round it but doesn’t connect up until battery dies l!! Please help 🙈

(Moderation edit - title updated)

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3 replies

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  • Mickdee
  • New Member
  • 3 replies
  • March 9, 2024

We are having the same problem, have has the 360 for about 3 months almost never makes it back to base, about to take it back and get a dream

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  • VictoriaS
  • Author
  • Rookie Member
  • 1 reply
  • March 10, 2024

We sent ours back- they sent a replacement and it did the same and also constantly stopped working when it bumped into things!!! Sent back now for a full refund. So disappointed with it- the actual vacuum capability of it was good we have always used Dyson but nothing else. So overpriced. 

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  • Mickdee
  • New Member
  • 3 replies
  • March 10, 2024

yes agree the vacuum works so well, but never makes back to base, we also have a dream and it works flawlessly, im about to apply for refund as well

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