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Air wrap


Unfortunately buying dyson air wrap is a mistake for me . I do travel and I thought it is going to make my life easier but it makes harder. In every country  buy another Dyson. Is this the policy ? You are an intelligent company and do not have any other adopter or something to make work Dyson on different countries.  So my brought my  Dyson air wrap with me in us and not working. Another think Dyson customer service is really poor. They do not know their product and company. đź‘Ž

Best answer by Jack

Hi @Nezaket,

Welcome to the Dyson Community - thanks for your feedback here, and apologies for any disappointment.

We don’t offer an international warranty, and advise against buying a Dyson machine in one country for use in another. We can’t guarantee your machine will work as intended, and using it on a voltage it wasn’t engineered to work with can cause permanent damage.

You can find all relevant information on using your Dyson Airwrap™ multi-styler outside the country of purchase here:

 

Hope this helps!

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2 replies

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2052 replies
  • Answer
  • October 2, 2024

Hi @Nezaket,

Welcome to the Dyson Community - thanks for your feedback here, and apologies for any disappointment.

We don’t offer an international warranty, and advise against buying a Dyson machine in one country for use in another. We can’t guarantee your machine will work as intended, and using it on a voltage it wasn’t engineered to work with can cause permanent damage.

You can find all relevant information on using your Dyson Airwrap™ multi-styler outside the country of purchase here:

 

Hope this helps!


  • Author
  • Rookie Member
  • 1 reply
  • October 4, 2024

No it is not helped I do not want to be rude but  I can read everywhere  you wrote, you do not solve the problem actually. I feel sorry for my money that I spend. I could buy something cheaper and I do more work. 


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