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Jack
Dyson Community Manager
3 years ago
Solved

Corrale Flight Ready Proof.

W

Have always been a fan of Dyson. Got my Corrale back in Dec 2022, have been using it for the past 3 months and absolutely love it.

Want to take my Corrale with me when I travel. Well aware of Flight mode and also strict restrictions in Japan which means I am not allowed to travel with my Corrale in and out of Japan.

Trying to follow instructions here. However, unable to get approvals from Airlines without providing proof / evidence.

The Corrale is UN 38.3 tested which means it is safe to be transported. However, spent a few hours with Dyson Support but unable to obtain a copy from Dyson on the UN 38.3 test report.

It is marked on the Corrale that Voltage = 14.4V and Power = 55W but unable to get information from Dyson website or anywhere on Capacity (mAh/Ah and Wh) and unable to demonstrate it to the Airlines that the Corrale is below the Airlines’ power rating threshold.

Dyson Support kept telling me I can travel with my Corrale except to/from Japan, however, unable to provide me with the proof / documentation I need.

Airlines kept telling me I am unable to travel with my Corrale as battery is non-removable (despite power / charge is less than a laptop).

It is such a shame with such a great product which is dual voltage and advertised as flight-friendly but unable to take it on flight.

Here is a link (Under Heat producing articles) on Cathay website which flat out saying no to hair irons. Again, spent several hours with them trying to explain the flight mode feature.

Any advice on how can I get my hand on the UN 38.3 test report and information on Capacity?

Thanks!

 

(Edited by Moderator - Title Amended) 

Best answer by Stuart

Hi @whywhyy8, 

Believe it or not, this isn’t a question we have come up all that often. Providing information on the product, how the design meet ICAO regulations and how the flight-ready tag(s) isolate the battery is usually sufficient.

In case the airline mis-understood the product, could I suggest speaking to them once more highlighting the following:

The Dyson Corrale™ straightener has been designed to meet ICAO regulations on products powered by batteries that produce heat. The Flight-ready tag isolates the battery from the heated plates when removed. 

Thanks, 

Stuart

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3 replies

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  • whywhyy8
  • Author
  • Rookie Member
  • 1 reply
  • March 27, 2023

Apologies for the confusion but I completely understand the restrictions in Japan so I am not going to challenge that. My ask is to get a airlines’ approvals to take my Corrale to the rest of the World (other than Japan).

So, please if the moderator can remove Japan from the title. Apologies for the confusion.

Stuart
Dyson Community Manager
Forum|alt.badge.img+13
  • Stuart
  • Stuart - Dyson
  • 549 replies
  • Answer
  • March 27, 2023

Hi @whywhyy8, 

Believe it or not, this isn’t a question we have come up all that often. Providing information on the product, how the design meet ICAO regulations and how the flight-ready tag(s) isolate the battery is usually sufficient.

In case the airline mis-understood the product, could I suggest speaking to them once more highlighting the following:

The Dyson Corrale™ straightener has been designed to meet ICAO regulations on products powered by batteries that produce heat. The Flight-ready tag isolates the battery from the heated plates when removed. 

Thanks, 

Stuart

Stuart - Dyson
K
  • KatePen
  • Novice Member
  • 4 replies
  • March 20, 2025

Regarding the issue of my Dyson Corralle air tag, I was asked to ship it out to Dyson for exchange which has been delivered on March 12, 2025 according to tracking information. I have not received any form of confirmation of receipt or any update. After several calls and so much time wasted since Feb 2025, I am totally frustrated that there is no process in place and if there is a process, no one cares to follow it.

Not only has the exchange process not been followed as instructed, but I have also experienced an alarming lack of communication—no callbacks, no updates, and no resolution. This level of service is unacceptable, especially from a brand that was once synonymous with quality and customer care.

Frankly, this experience has led me to believe that Dyson no longer values its customers or their time. The stark contrast between Dyson’s past reputation and its current approach to customer service is disappointing. I expect immediate action on this matter and a clear resolution without further delay.

Please escalate this to the appropriate team and provide a definitive update at the earliest. I look forward to your prompt response.

 

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