I have been waiting for 3 months for Dyson to give me a proper answer on a repair \ return. We called almost 50 times, been on chat threads, sent numerous emails to there support, and even have escalated the issue. Still have no answers.
Call placed to discuss a malfunctioning hard dryer.
Was told by support it would be replaced as it was only 10 months old. Was told to ship the hair dryer back to them. I have shipping information and codes they provided and tracking numbers that it was received by them.
i was then told that the serial number of the dryer we sent did not match the serial they shipped to me 1o months ago. Now I understand it does not match, but I never had a serial number registered any where that I was aware of. I asked them to send me the voice recording of the call from the initial conversation and still no answers from them.
I also told them if they can not replace this unit to please ship it back to me as I paid over 400 dollars for the hair dryer and I would like it back. And I still have not been given any answers .
Customer service asks me the same questions every time. Receipt of purchase, shipping details, etc.
Case 43671239 - created your exchange request
Case 43674490 this case belongs when you have connected us first time to see the status of you exchange as you have asked that you have not received your machine.
Case 43677233 belongs when we have highlighted your case to concern team.
Case 43702393 this one belongs to take the follow up of concern.
I hope that someone that actually reads this at Dyson customer service can please contact me.
