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DO NOT BUY ANYTHING FROM DYSON HORRIBLE

  • 4 July 2024
  • 5 replies
  • 119 views

Horrible customer service and experience. Never would i think to buy another product form Dyson.

it has been over 2 months and still waiting for a refund. I don’t know how these companies operate such scammers but taking people’s money and not returning it especially when the product has been returned within their return timeline.

 

I have called 4 times and so far everytime i do, they tell me someone will return my call in 48hours to escale this matter and refund me.

 

i’m yet to get that call. Horrible company and I will be writting my feedback everywhere i can for people to be aware to NOT BUY a thing from dyson. Its a scam

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5 replies

Jack
Rank
Userlevel 6
Badge +12

Hi @taleen79,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information.

I’ll look forward to hearing from you.

Jack - Dyson Community Manager
T

Thats what you guys are good at by acknowledging the complaint and yet still no response. i have called 9 times and have recorded the dates and times ive called and the last call was someone laughing at the whole situation. I have proof the product was shipped back via purolator and recieved by your warehouse so you have no reason not to release the refund, everytime ive called i was informed within 10-14 business days we are talking 3 months from the product was returned so no one will wait this long to get a refund. I have disputed this with my credit card company and have asked to reverse the charges

Jack
Rank
Userlevel 6
Badge +12

Hi @taleen79,

Per my above reply, I messaged you directly to request further details, but as yet I haven’t received a response from you.

Please do get in touch so we can look into this.

Jack - Dyson Community Manager
T

There are no direct emails from you jack to my inbox so unless you have the wrong email because i dnt have any response from you.

 

B

I bought the gen5oversize. Worked great for a couple weeks. Now it's hard to push and pull on carpet and wheels keep breaking off. All I read on here is dealing with Dyson is a laughable nightmare. So now I have an inferior product and I'm expected to deal with runaround or canned answers and parts not available. Fool me once...

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