Contacting Dyson customer service is a very painful and tedious process. Used chat on the app first - no confirmation email and cannot access previous chat so spent half a hour on hold days later to speak to a person. Phone line connection intermittent at best. Had to repeat my details many times. Dyson did have record of the collection date I was given so some small comfort but still not received any confirmation email despite being told I should have it within 24 hrs of initial contact. A really disappointing experience from a company that should do better considering the price of their products and loyalty of the customer.
Solved
Dreadful customer service
Best answer by kerryb
Hi Jack
Thank you for your help. Pete from customer support has been in touch and so far resolved my issue. I await contact from a courier
kind regards
Kerryb
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+13Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
+13Hi
Just to follow up, our UK team should now have been in touch with you to help resolve this situation?
I’m glad we’ve been able to sort things out, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!
Hi Jack
Thank you for your help. Pete from customer support has been in touch and so far resolved my issue. I await contact from a courier
kind regards
Kerryb
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