Hi, have purchased a new Dyson Airstrait. Have not been able to use as on first test the PRCD plug test failed and won’t reset to enable a further test. Have tried to contact customer support and the assistant doesn’t know what I am referring to. Any one else had this issue?
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Hi
Welcome to the Dyson Community.
For support with this issue, you'll need to talk directly to our Dyson Customer Care experts in your region. I’m sorry you didn’t have a great experience previously with the advisor you spoke to - I’ll make sure this is fed back for you to the relevant teams.
Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.
If you’d prefer, you can call our UK Helpline on 0800 298 0298 (available from 8am-8pm Mon-Fri, and 8am-6pm on weekends).
We'll look forward to speaking with you.
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