I purchased the Dyson Airwrap Complete Long in Sept 2023. After the first use, I was in love. The airwrap delivered as promised - drying and taming my hair into a beautiful blowout look and in a short time. However, after less than a handful of uses, I noticed my hair was breaking off in huge quantities. As a Dyson AirPurifier owner and fan, I didn’t want to believe it was the Dyson Airwrap, considering the advanced technology and testing. However, I had a clear halo of broken hairs (~3 inches in length) sticking up every which way across the entirety of my head. I’m 37 and had never experienced this before. Underneath and at the nape of my neck, where my hair is arguably the healthiest, it was only a few inches long in huge sections. As you can see in the one photo, it was coming out in huge clumps in the shower, as well.

In an attempt  to regain some of the health and volume of my hair, I used the Airwrap very sparingly over the next few months (Dec 2023 - April 2024). My hair is naturally wavy/curly and I did not use heat on it all throughout the warmer months of April 2024 - Oct 2024. Now that the cooler weather has returned and my hair is a bit healthier again, I wanted to give the Airwrap a second chance. Almost immediately, I can see a decline in the health of my hair and it is breaking off again, validating it is the Dyson causing the damage.

I am coming to this forum in hopes of sharing my experience. I believe the technology works for some (most?) but maybe not for others. I know you’re not supposed to sleep with wet hair tied back, as it snaps. I thought the coanda technology would prevent this phenomena, but maybe not with all hair types. (?)

I am outside of the return policy period, but would appreciate Dyson considering an exception. I’d also be more than willing to submit strands of my hair for testing the technology to see what is causing my hair to break and to make adjustments to save others from the same outcome.

I SO badly want(ed) this to work for me and to get the glamour results without the damaging ones.