Dyson customer service Very POOR! terrible experience item not recevied no refund!!!

I’ve been waiting for my refund for OVER A MONTH now, and it’s the same thing every time. I’ve been told repeatedly I’ll get a response within 24-48 hours, but I NEVER do. I’ve opened multiple cases (44352449, 44592605), and still, NOTHING has been resolved.

I was even told my refund had been processed, yet after waiting TWO WEEKS, I checked with my bank, and they confirmed NOTHING was processed. I contacted Dyson again and was told to wait another 24-48 hours… AGAIN. This has gone on for weeks and NOTHING changes.

The lack of communication and constant stalling is absolutely infuriating. I’m stuck in this never-ending loop of empty promises and zero action. This is SO frustrating. I just want a resolution.

#DysonFail #CustomerServiceFrustration #EnoughIsEnough

Every SINGLE time I reach out, I get the same response: "You’ll get a reply in 24-48 hours." But guess what? Nothing. I wait patiently, contact again, and just when I think I might get somewhere, I’m told to wait another 24-48 hours. This has been going on for weeks!

I’ve been reassured over and over again that this time will be different, that I won’t have to deal with the same delays, and that the issue will be resolved. I even sent screenshots of the same repeated responses. And guess what happens next? You guessed it — another 24-48 hours wait. It’s like I’m stuck in an endless loop of empty promises and zero action.

I’m beyond frustrated. This is NOT customer service. Just fix it already!

#DysonFail #CustomerServiceNightmare #EndlessCycle #EnoughIsEnough

Once again, I’ve been told to wait another 24-48 hours for a resolution, and yet again, I get the exact same response as every other time. This has happened OVER 10 TIMES now, and I have the screenshots to prove it. It’s reached a point where this is seriously affecting my mental health and is unbelievably draining.

I spent good money on an item I never received, and now, week after week, I’m going in circles with no progress. It’s been over TWO MONTHS! Every time I contact customer service, I’m told this time it will be resolved, but nothing happens. I was even told my refund was processed weeks ago, but when I contacted my bank, they confirmed NOTHING was refunded. Now I’m stuck running back and forth between Dyson and my bank. This is an absolute SHAME.

I cannot believe Dyson’s customer service is this poor. I’ve been more than patient, but this is beyond frustrating and draining. Get it together. FIX THIS NOW!

#DysonFail #CustomerServiceNightmare #BeyondFrustrated #EnoughIsEnough

Dyson, this is beyond unacceptable!

I have been waiting almost TWO MONTHS for my item, and it still hasn’t arrived! Every time I reach out, I’m told there’s an “investigation,” and that it looks like my item got “lost in transit.” Every single time I’ve been reassured I would get a refund, but here I am, still empty-handed, still lied to, and still getting the same vague responses.

And guess what? Because Dyson strung me along for so long, I can’t even do a chargeback anymore! The time for that has expired, leaving me with NOTHING. I’m being told to keep waiting for a response that never comes. This is absolutely HORRIBLE customer service! I’ve never felt so misled and frustrated.

This is honestly turning out to be the worst purchase I have ever made. Dyson, you should be ashamed of yourselves for how you’re treating your customers.

case id :44581684 

I am extremely disappointed that your team is advising me to file a chargeback. This is absolutely unacceptable after more than two months of misleading information, broken promises, and unresolved issues. I have already waited far too long for a resolution, and I am now demanding that you handle this matter directly without further delay.

The issue is not with my bank or the chargeback process—it is with Dyson’s failure to provide a refund or to deliver the product I paid for. I expect a direct refund from your company immediately, as you are the responsible party in this matter. The constant back-and-forth with empty promises and the suggestion of a chargeback only adds unnecessary complexity to an already frustrating situation.

the time frame for a chargback has expired because dyson have miss lead me and prolonged and wasted the time for me to do it in

Please do not attempt to push me into filing a chargeback. I have already been misled and left without a product for over two months. I am asking for the immediate processing of my refund. I expect a clear and direct resolution from Dyson, not further delays or recommendations to pursue external solutions.

If this matter is not resolved promptly, I will be forced to escalate it further, including reporting to the relevant consumer protection authorities.

I am beyond frustrated with Dyson's customer service and how they have mishandled my issue. For MONTHS now, I've been dealing with a problem that they created, and instead of taking responsibility, they’ve been passing the blame back onto me. They have prolonged the resolution, ignored my concerns, and now they have the audacity to tell me to contact my bank and file a chargeback — even though they were the ones dragging their feet the entire time!

Let me be clear: they are responsible for this mess, and to top it all off, they told me the time for a chargeback has expired. What a joke! They strung me along for so long that now it’s my problem, and I’m out of options. Dyson claims my refund was processed, but the bank says nothing has been refunded. I’ve been asking for confirmation of the refund in writing, but Dyson can't provide it. Instead, they repeat the same lines over and over: “Just wait” — wait? I've already been waiting for over two months!

I’m dealing with a lot in my life right now, and this constant back-and-forth and lack of accountability is causing unnecessary stress. I honestly feel for anyone else who has to deal with Dyson customer service because this is NOT the level of care a customer should be receiving. Dyson, you have seriously let me down, and I will be sure to tell anyone who listens about how you’ve handled this. Get your act together!