Extremely frustrating repair for my airwrap - have not received my item back after 6 weeks! | Dyson Community
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My Dyson airwrap needed repair so it was collected  in August but it is now gone. It has been 6 weeks since it was collected, I have called and messaged 5+ agents and spent more than 10 hours on them in total, everyone promised they will get back to me, and yet I still don’t have a single response! Every staff that I can contact as a customer does not have the power to help me. It keeps getting reverted to another team (ie warehouse team, escalation team) but no one has contacted me. Dyson is not willing to send anything back to me when they have lost my machine for so long…

 

Anyone with a similar experience please help!

I’m running into a similar situation. I sent my Airwrap back for a replacement. The warehouse received it on 9/6, but they haven’t even ship my replacement yet. 

I contacted them like 5 times and they all promise I’ll get an update within 24 - 48 hours. But it’s all lie. 

This is one of the worst company and customer service that I have ever run into. I can’t believe they sell these machine for so much yet they can’t even afford in a customer service department. 

 

Hi @Leonie and @huynhthuong98,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.
 

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