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– Faulty Dyson Airwrap Service & Replacement Request

  • February 16, 2025
  • 1 reply
  • 38 views

I am extremely disappointed with the service I have received for my Dyson Airwrap. My machine was not working, and after sending it for service, I expected a proper resolution. However, after receiving the repaired unit, the issue persists—it is still not functioning.

 

This level of service is unacceptable. I trusted Dyson for its quality and customer support, but this experience has been frustrating and inconvenient. I will not accept a faulty machine after service. I request a full replacement of my Dyson Airwrap immediately.

 

Please escalate this matter and provide a prompt resolution. I expect a response at the earliest, or I will move for a legal action this time.

 

Awaiting your immediate action.

Best answer by Jack

Hi ​@Himani,

Thanks for getting in touch to let us know about this - I’m sorry to hear the repair hasn’t resolved the issue you’re experiencing. This is extremely unusual as a repaired machine would be fully tested by our service engineers before being returned to you.

For support, you'll need to continue your ongoing conversation directly with our Dyson Customer Care experts in your region. They’ll need to take some further details to confirm what's needed to fix this for you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team.

We'll look forward to speaking with you!

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Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2027 replies
  • Answer
  • March 3, 2025

Hi ​@Himani,

Thanks for getting in touch to let us know about this - I’m sorry to hear the repair hasn’t resolved the issue you’re experiencing. This is extremely unusual as a repaired machine would be fully tested by our service engineers before being returned to you.

For support, you'll need to continue your ongoing conversation directly with our Dyson Customer Care experts in your region. They’ll need to take some further details to confirm what's needed to fix this for you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team.

We'll look forward to speaking with you!


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