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help plese

  • April 21, 2024
  • 1 reply
  • 63 views

Hello. My hair dryer has a problem. When I turn it on, it immediately turns off, and so on again and again.... I use it and I have to dry my hair and constantly hold the power button with my finger so that it doesn’t turn off. Then after 3 minutes it starts working normally and won’t turn off on its own. This really bothers me, is it possible to subdue it? Thank you, with best regards, Tatyana

Best answer by Jack

Hi @Tetiana

Welcome to the Dyson Community! 

This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson Supersonic™ hair dryer easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 1969 replies
  • Answer
  • April 23, 2024

Hi @Tetiana

Welcome to the Dyson Community! 

This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson Supersonic™ hair dryer easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!


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