How can I get help receiving my replacement Dyson hair dryer? | Dyson Community
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Jack
Dyson Community Manager
3 years ago
Solved

How can I get help receiving my replacement Dyson hair dryer?

  • February 17, 2025
  • 4 replies
  • 66 views
S

Without boring you of the horrifying details…. DYSON LITERALLY STOLE MY HAIR DRYER & IS REFUSING TO REPLACE IT DESPITE IT BEING UNDER WARRANTY!!!!! 
 

I’ve spent over 8 hours on the phone with them and provided them with every ounce of information they’ve asked. I’m so fed up with them. Horrible customer service! I’ll never EVER buy another product from them again. 
 

Despite that being said- had anyone had a similar experience & actually managed to get a replacement? Or am I just out $360? 
 

PS- My CC won’t refund since it was over 90 days ago it was purchased. 

[Moderation edit - title updated]

Best answer by Jack

Hi ​@SierraB , 

Welcome to the Dyson Community, and thanks for letting us know about this.

I reached out directly, 12 days ago, to take some further information. If you still need support, please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

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4 replies

Jack
Dyson Community Manager
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  • Jack
  • Dyson Community Manager
  • 2027 replies
  • Answer
  • March 3, 2025

Hi ​@SierraB , 

Welcome to the Dyson Community, and thanks for letting us know about this.

I reached out directly, 12 days ago, to take some further information. If you still need support, please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Jack - Dyson Community Manager
I
  • Ivh
  • New Member
  • 3 replies
  • March 3, 2025

I am having the exact problem since October! I am going to get a lawyer 

I
  • Ivh
  • New Member
  • 3 replies
  • March 5, 2025

Issue resolved :)

Jack
1 person likes this
  • Jack
    Jack
Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Jack
  • Dyson Community Manager
  • 2027 replies
  • March 6, 2025

Hi ​@Ivh,

Thanks for the update, that’s great news! I’m glad to hear things have been resolved now.

You’re welcome back here at the Dyson Community if you need further advice or support at any point.

Jack - Dyson Community Manager

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