With a month left on my airwrap warranty, it started getting smokey when I was using it, so I thought I should send it off to be checked over while it was still an option.

No issues at all getting it collected 5 weeks ago, but since then it’s gone downhill. After a week I had an email from the repair workshop asking me to confirm the serial number, as the repair had been raised under an incorrect serial number. I was asked for proof of purchase, which I provided, along with a photo of the label which I took by chance the day I wrapped it up for DPD.

I’ve chased/asked for confirmation the correct item would be returned four times in the past month, and received absolutely no reply from the workshop. I contacted the Dyson eBay account where I bought it and all they‘ve said is that when it’s ready I will get an email and tracking number.

I’m quite irritated at the lack of response, and wonder at what stage the repair time actually becomes unreasonable? 4 weeks in the workshop seems quite excessive, especially without any update should parts be needed/not available etc. 

Any advice would be appreciated.

Thanks