Is my dyson counterfit? | Dyson Community
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Is my dyson counterfit?

  • February 16, 2025
  • 1 reply
  • 66 views

I bought my Dyson airdrop from Best Buy (brand new, not second hand), and the plug looks different than my last one. Should I bring it back? I’m in Canada if that helps. 

 

Best answer by Jaswinder

Hi ​@hilaryroye

Welcome to the Dyson Community!

To ensure you’re purchasing genuine Dyson technology, you would need to order directly from Dyson – either via Dyson.com or from a Dyson Demo Store – or through one of our approved retail partners. You can find out more about this here:

 

 

If you purchased a brand new machine from Best Buy, there should be no concern at all that this is not a genuine Dyson machine.

However for further reassurance, our Customer Care team in your region will need to take some further information. Please visit Dyson.com and click ‘Support for the correct contact details for your location.

We’ll look forward to speaking with you!

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1 reply

Jaswinder
Community Moderator
  • Dyson Community Moderator
  • 76 replies
  • Answer
  • February 17, 2025

Hi ​@hilaryroye

Welcome to the Dyson Community!

To ensure you’re purchasing genuine Dyson technology, you would need to order directly from Dyson – either via Dyson.com or from a Dyson Demo Store – or through one of our approved retail partners. You can find out more about this here:

 

 

If you purchased a brand new machine from Best Buy, there should be no concern at all that this is not a genuine Dyson machine.

However for further reassurance, our Customer Care team in your region will need to take some further information. Please visit Dyson.com and click ‘Support for the correct contact details for your location.

We’ll look forward to speaking with you!


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