Hi ​@sadams609, 

Thanks for getting in touch to let us know about this.

For support, you'll need to continue your ongoing conversation directly with our Dyson Customer Care experts in your region. Here at the Dyson Community, we don’t have access to customer details and can’t intervene with individual order or delivery status update requests.

So we can help resolve things as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!
 

Hi Jack,

I originally did reach out to Dyson on the chat that I found through their support section. It was unhelpful and nothing was resolved. I didn't post in the community looking for help. I posted it because I wanted to see if this was a common problem with Dyson. After I posted that, Dyson support emailed me for details, but then they quickly stopped communicating. I then called Dyson, and a very kind and incredibly helpful man discovered that my $500 Dyson Airwrap was lost in the mail. So he ordered me a new one. If it had not been for his helpfulness and understanding, I would still be sitting here waiting for an order that was never going to come. 

Thank you for guidance! I truly appreciate it!

UPDATE: 

I finally received my Dyson Airwrap and I love it! I called Dyson support, and spoke to the nicest customer service representative. He was empathetic, understanding, kind, and incredibly helpful. I received my Dyson only 2 days after speaking with him. I am so grateful for his help!