MISSING DYSON ORDER -- Horrible Customer Service | Dyson Community
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MISSING DYSON ORDER -- Horrible Customer Service

  • December 18, 2024
  • 2 replies
  • 45 views

I ordered an airwrap roughly a month ago on Nov 17th. I got an e-mail saying it had shipped a day or two later and still haven’t received anything. After spending EIGHT HOURS on the phone with dyson customer service (which finally admitted they are a call center and don’t work for dyson) I found out it was never in stock in the first place and they have no plans to ship it. 

Ridiculous. Anyone had a similar experience? Anyone actually work for dyson that can help?

Best answer by Jack

Hi ​@rileyflynn,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

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2 replies

  • Author
  • Rookie Member
  • 1 reply
  • December 18, 2024

@Jack anything you can do here?


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2030 replies
  • Answer
  • December 18, 2024

Hi ​@rileyflynn,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.


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