I purchased a Dyson Supersonic Nural Hair Dryer on Jan 22 and received it on Jan 28, 2025. It had some issues and after contacting the customer service they asked me to return the old machine for an exchange. The old machine was shipped via UPS and it was delivered on Feb 6, according to the tracking number with UPS. However since then I have not heard back from Dyson regarding the status of the exchange order. Meanwhile I have reached out to Dyson several times asking about the status and they told me that they are within the 18 days timeframe and just asked me to wait.
On Mar 5 I contacted the customer service again and they told me that the warehouse has not received the machine and they told me that I need to file a claim with UPS. However, since the return label was created by Dyson I really could not make a claim with UPS as per their requirement. In the end the customer service told me that they made a claim with UPS and probably the investigation will take 7-10 days… If they haven’t received the machine why can’t they just told me earlier when I contacted them in February, which will actually save a lot of time. I have been without this hair dryer for almost a month, but still I have no idea where is the machine and when I can finally get the replaced one. It is SO FRUSTRATING!
Can someone help me out of this situation? The situation is so annoying...
