I got the dark clue supersonic hair dryer just over two years ago, but didn’t start using the dryer itself until this year. By this past summer (2024), my hair dryer stopped working. Why should a $400 hair dryer die after such short use? Of course the warranty ran out, so no one cares about my problem. 

I first contacted support through online chat, with no help. I emailed support three times and got no Emil back. So, I then called to speak to someone about troubleshooting my machine. The service worker was unable to help fix my machine and said she would send me an email on where to go from there. I received the email it stated I would have to take my machine to the nearest service center, which happened to be 1 hour and 30 minutes away. My family made the drive with me. We sat at the center for over an hour while the worker tried to fix my machine, only to be told he couldn’t fix it. The highlight of that trip was him telling us the machine shouldn’t have just broke like that, it was the motherboard, and to call customer service. He was very helpful, so I’m not bashing him. My mom called the number the man provided at the store and was hung up on twice while asking for help. She finally got a hold of someone that was willing to help us and that lady said the best she could do for us was 20% off a new machine. Um no thank you, why would I pour more money into your awful company, for may machine to probably just die again right outside the warranty. At this point, we got angry because 20% off is basically just an insult. The supervisor then offered a refurbished hair dryer to be sent our home, we would just have to send back the old one. No problem, we took that offer because something is better than nothing. Keep in mind this trip and phone call were back in August of this year. 

At the beginning of September, we sent back the hair dryer via the UPS store and had no issues, but heard nothing for weeks after sending it. We had no idea if they even received it because of the lack of communication. This past Tuesday, October 1st, my mother called customer service to question why we haven’t received any communication or a new machine. The employee let my mother know they had the machine since September 10th. So why weren't we told that, why haven’t they reached out, why don’t we have our replacement? The employee apologized and said we would be contacted in two business days. Today is Saturday the 5th, and we haven’t been contacted. My mother decided to call once more and ask what is going on. This employee told my mom they haven’t sent a replacement because the color we had (the blue) is out of stock. Ok? Who cares about the color? Why didn’t you just email and tell us you're sending a different color? Stupid. We should have received this replacement weeks ago, but now we have to wait ANOTHER THREE WEEKS to receive this replacement. 

We have agreed as a family to never purchase another Dyson product again. This has gone on far too long and the company has basically burned all bridges with us. Disappointed is an understatement. NEVER AGAIN. SAVE YOUR MONEY PEOPLE. A Revlon from Ulta is under $50 and will last you YEARS.