Hi @joan hastings,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information.

I’ll look forward to hearing from you.
 

This literally happened to me today. Took a day off to hand my hairdryer to DPD but they didn’t turn up, although I saw a van drive past in the afternoon. I messaged Dyson and was reassured the collection would be before 7pm. At 7.05pm I messaged again to ask why the collection hadn’t been made even though I tracked the collection box which was in the DPD depot 40 miles away. I was told they would have to cancel my collection and I would have to book another, meaning I would have to pay the £99 again and wait for a refund for the first collection. I declined and asked for a refund. I will replace my hairdryer with either GHD or Shark, whichever has the best reviews.

Their customer service is probably the worst I have ever experienced. My advise Never Buy A Dyson Product.

Also Dyson have not reached out as per above.

Hi @joan hastings,

I reached out to you yesterday, but have not received a response with the information I need to investigate this for you.

Please check your inbox here at the Dyson Community and respond with the information requested.

it has taken so long for Dyson to look into this for me I have got it fixed locally. Again really poor service

Hi @joan hastings,

I never heard back from you in response to my request for details, so we weren’t able to do anything to assist here.

Glad you’ve been able to get your machine repaired, anyway!