Received replacement authorization
Jan 27, 2025 for defective airwrap
Jan 28, 2025 UPS Drop off Package Receipt
Jan 31, 2025 UPS tracking verification delivered to Dyson El Paso, TX
after multiple phone calls and chats, Dyson has not replaced the airwrap stating many excuses including: they never received the item in their warehouse, then said they received a Big Ball Vacuum, then said they received hair Dryer etc. UPS claims no liability as box was delivered I used the serial number as attached to the unit for the exchange, the label provided by Dyson and shipped from a UPS store. My lengthly calls result in no resolution. I am told Dyson will escalate and get a resolution, but after several weeks, I have no resolution.
I have used many Dyson products and have gifted several. I don’t know what to do at this point as contacts with Dyson have proven futile i asked Dyson to return the unit that I sent, but Dyson said they can’t do that as they don’t know what I sent.
My last resort is Small Claims Court filing which I would Like to avoid the hassle.
Any suggestions appreciated except calling customer service which is futile.
