supersonic nural gets hotter and hotter, can anyone help

Hi ​@Stella68,

Welcome to the Dyson Community!

Thanks for letting us know about this - this certainly isn’t the normal behaviour we’d expect from a Dyson Supersonic Nural™ hair dryer.

Please can you let us know where you bought your machine from?

Hi. Thanks for responding. I bought it from Boots. 

Hi ​@Stella68,

Thanks for confirming this! 

We'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson hair dryer easily to hand, to help pinpoint the cause of the issue. If a replacement is needed, they’ll be able to discuss your options with you. 

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

I did that last night. I was on for 30 minutes with Nitin and they didn’t try to help, just asked for serial number then a photo of my receipt which circled for 10 minutes  without loading and when I asked if they could help 3 times I got no reply. Had to give up and my hair had dried on its own by that time. 

I note this is marked as ‘solved’, it most certainly isn’t. They offered an exchange but sent nothing, taking my faulty machine. One week in and Dyson and DPD are arguing responsibility whilst I have no hair dryer that I paid hundreds of pounds for! I’ve rung, emailed, DM, etc and no one gives a damn, just asking me to wait. Why I should wait is beyond me, how can a missing dryer between despatch and delivery be anything I should have to wait for? The most appalling customer service I’ve ever come across. 

Hi ​@Stella68,

I had previously reached out to request additional details but have not received the required details. If you still need our assistance, kindly let us know so we can address the matter promptly.

I’ll look forward to hearing from you.