Very disappointed in your costumer service I have reached out through your virtual assistant and phone calls since June 10th 2024 it is now August 26 2024. I had purchased a Dyson styler with attachments in December come June the hair dryer stops working after several phone call of trying to fix it Dyson tells me here is a prepaid label ship it back and we will take care of it. I have contacted Dyson every week since and every time its we will get back to you I have all the recites and confirmation from UPS that Dyson has received the machine in the mail. This is not a cheap item $599 please do right by a loyal costumer and help me out I don’t have money to just throw away Ive also asked just send me back the broken item I will find someone to help me fix it as of now I have nothing. My next step would to file a complaint with the BB or with my credit card help a girl out .
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information.
I’ll look forward to hearing from you.
I have all documentation and several phone call probably 1 a week that I have sent back my Dyson hair-styler though Dyson costumer service they have sent me a prepaid postage and this was June 9,2024 and I have not received anything back every time I call it go thought the app assistant I get not conclusion on when my styler will be sent back to me I have several case numbers
case # 40889998
case # 40588677
The tracking # is 1Z831V2303355523339
Please help me out
Hi
Please reply to the direct message I’ve sent you with the details I’ve requested so we can look into this for you.
Thank you so much!
No news yet?
Hi
As I mentioned above, you haven’t yet replied to my private message requesting the details we need to investigate.
Please reply to the message I’ve sent you via your Dyson Community inbox - without this, I cannot progress anything for you.
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