I’m incredibly disappointed with Dyson's customer service. I recently encountered a problem with my Supersonic Hair Dryer, which I purchased at full price, expecting it to be covered under the 2-year warranty. However, Dyson denied my warranty claim, citing the distributor's purchase date rather than the actual date I purchased the product, which was less than two years ago.
This is unacceptable. The warranty should start from the date the customer buys the product, not when it’s acquired by a distributor. This policy feels unfair and misleading, especially given the premium price tag of Dyson products.
I trusted Dyson for quality and customer care, but this experience has left me frustrated and dissatisfied. I hope they reconsider this policy and start treating their customers fairly. From my own experience and what I have read in this forum, Dyson does not stand by its brand.
