WHERE IS MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!! | Dyson Community
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I ordered the airstrait over 2 months ago and returned it right away as a new color option was available the following day.  The original purchase was not even opened.  I have the confirmation from Purolator that Dyson received my return.  I have called numerous times and they keep telling me that my “bank” should issue the refund within 1 to 2 billing cycles…...I think it is BS!  

When I use my credit card, they get the money instantly so why did they not credit my credit card directly.  BEYOND frustrating.  I will never purchase another Dyson product - I have spent a lot of money on their products and I like them but the customer service is not acceptable in this day and age.  Come on Dyson do BETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Filed a complaint with the Better Business Bureau see if that works

Hi ​@sandyleeshlak,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Did you receive any update on your refund?  I’m the same with trying to get my refund and keep being told 2 billing cyles and the warehouse will look into it.  Im beyond frustrated with them at this point.  I also put a complaint in with paypal and BBB.

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