Has anyone else had problems with their airstrait? I’ve had two machines delivered now and both have the same problem,,,, no power to it!
just wondering if I am just unlucky or is this an issue for anyone else
(Moderation edit - title updated)
Has anyone else had problems with their airstrait? I’ve had two machines delivered now and both have the same problem,,,, no power to it!
just wondering if I am just unlucky or is this an issue for anyone else
(Moderation edit - title updated)
Best answer by Jack
Hi
Welcome to the Dyson Community, and thank you for checking in with us on this!
Please keep in mind that the Reset switch on your Dyson Airstrait straightener’s PRCD plug needs to be tested and reset every time you use your machine. If the Reset switch isn’t pushed in after you connect your machine to the plug socket, your machine won’t run. Our Getting started video guide shows you how to do this:
You can also find some information on this on our Support page.
If you still have your machine, please can I ask you to try following these steps to re-test your machine? If you continue to have difficulty our Customer Care team in you region will need to help. Please visit Dyson.co.uk and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.
Hope this helps!
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